Sales Assistant

Role Overview

The Sales Assistant (Remote) supports the sales team in day-to-day operations, customer communication, and administrative tasks. This role requires strong organizational and communication skills to ensure smooth sales processes while working in a remote environment, in compliance with Sri Lankan employment standards and company policies.

Key Responsibilities

• Assist the sales team in managing customer inquiries via email, phone, or online platforms
• Maintain and update customer records, sales data, and CRM systems accurately
• Support the preparation of quotations, invoices, and sales reports
• Follow up with clients on orders, payments, and feedback
• Coordinate with internal teams to ensure timely delivery of products/services
• Handle basic customer service issues and escalate complex matters when required
• Track sales activities and assist in achieving team targets
• Ensure all tasks are performed in line with company policies and Sri Lankan labour regulations
• Maintain confidentiality of customer and company information
• Adhere to agreed working hours and remote work guidelines