Trainee Customer Service Coordinator

As a Trainee Customer Service Coordinator, you will be responsible for assisting customers by providing prompt and professional support across multiple communication channels. You will help ensure a positive customer experience while maintaining accurate records and coordinating with internal teams to deliver efficient service.

Key Responsibilities

• Handle customer inquiries via phone, email, Facebook, WhatsApp, and live chat.
• Respond to customer queries in a professional and timely manner.
• Maintain accurate customer records and support documentation.
• Coordinate with other departments to ensure smooth service delivery.
• Provide excellent customer service and resolve customer concerns effectively.
• Perform other customer support-related tasks as assigned.

Requirements

• Male candidates are encouraged to apply.
• School leavers residing around the Colombo area are preferred.
• Excellent verbal and written communication skills.
• Basic computer literacy and the ability to multitask.
• Prior experience in customer service will be an added advantage.
• Positive attitude, willingness to learn, and strong interpersonal skills. 

• Customer service
• Phone handling and call management
• Email communication
• Social media customer support (Facebook, WhatsApp, Live Chat)
• Basic computer skills
• Data entry and record keeping
• Microsoft Office (Word, Excel, Outlook)
• Multitasking

• Attractive salary package.
• Comprehensive on-the-job training.
• Career growth and development opportunities.
• Friendly and supportive work environment.
• Hands-on experience in customer service and communication.
• Opportunity to develop professional and interpersonal skills.
• Performance-based career advancement opportunities.
• Exposure to working with multiple customer communication channels.
• Stable full-time employment.
• Opportunity to build a rewarding career in customer service.