Technical Support Executive

We are looking for a motivated and customer-focused Technical Support Executive to join our team. The ideal candidate should have good communication skills, basic technical knowledge, and the ability to understand and resolve customer issues. Freshers with a willingness to learn are also encouraged to apply.

Responsibilities

• Provide technical support and assistance to customers.
• Respond to customer inquiries and troubleshoot basic technical issues.
• Identify and resolve customer problems efficiently.
• Escalate complex technical issues to the relevant team when required.
• Maintain accurate records of customer issues and resolutions.
• Follow up with customers to ensure issues are resolved satisfactorily.

Requirements, Qualifications & Experience

• Passed G.C.E. Ordinary Level (O/L) examination.
• Minimum 1 year of experience in a technical support/customer service role would be an advantage.
• Freshers are also encouraged to apply.
• Good understanding of basic technical concepts.
• Good knowledge of customer service and problem-solving.
• Ability to speak and understand Sinhala is essential.
• Previous experience in a reputed company would be an added advantage.
• Candidates residing around Panadura, Kalutara, or Moratuwa would be an advantage.

• Good communication and interpersonal skills.
• Basic computer and technical skills.
• Customer handling and relationship-building skills.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies.

• Attractive salary package.
• Target allowance.
• Annual bonuses.
• EPF & ETF benefits.